Frequently Asked Questions
about bespoke custom watches
Q: What parts of the watch can be customized?
A: We offer extensive customization to ensure your timepiece is truly bespoke. The dial face can feature high-precision pad printing or laser-etched ceramic prints of portraits, military crests, or custom typography. Additionally, the stainless steel case back can be laser-engraved with private dedications, dates, or even a loved one's actual handwritten signature.
Q: What type of movement powers the watch?
A: We utilize Genuine Seiko 24-Jewel Automatic movements. These are ultra-reliable, self-winding mechanical movements legendary for their precision, longevity, and the distinctive smooth sweeping motion of the second hand. They are fully guaranteed.
Q: Do you ship internationally?
A:(Note to you: Customize thiping capabilities, especially given your operations in the Philippines/US markets). Yes, we ship worldwide. Because these are is answer based on your shiprreplaceable heirlooms, all packages are shipped securely with tracking and require a signature upon delivery.
Q: Are these watches built for daily wear, or just display?
A: They are engineered for both luxury and durability. Built with top-quality, marine-grade stainless steel cases and scratch-resistant sapphire crystal glass, our timepieces offer ultimate resistance to daily impact while maintaining their refined elegance.
Q: Can I use a loved one's actual handwriting or a specific unit logo?
A: Yes. If you provide a high-resolution scan of handwriting or a vector file of an organization's logo, our state-of-the-art laser engraving can reproduce it with flawless accuracy and absolute fidelity. Our design team will work closely with you to ensure exact placement and clarity.
Q: How does the design process work?
A: Every watch is built one at a time. Once you contact us with your vision, our team will collaborate with you on the design layout. We ensure all custom elements meet our exacting manufacturing specifications before moving to the high-precision laser etching and assembly phase.
Q: Does the watch come with a warranty?
A: Absolutely. The Genuine Seiko movement inside every Elegance of Time watch is fully guaranteed. We stand behind our precision assembly and the enduring quality of our materials.
Q: Do you only make single watches, or can you fulfill group orders?
A: We cater to both. We hand-assemble individual, bespoke memorial watches for families, as well as customized batches for military units, veteran organizations, and corporate retirement milestones.
Q: How do I care for my automatic mechanical watch?
A: Because it is an automatic movement, wearing it regularly keeps it wound. If left off the wrist for a few days, it can be gently wound manually. To protect the laser-etched details and the integrity of the sapphire crystal, simply wipe it with a soft microfiber cloth.